Verso Privacy Policy

Verso is an AI-powered shopping assistant operated under the AiGentStart name from Bulgaria.

For privacy questions or requests, contact:

aigentstart@gmail.com

If the legal entity operating Verso changes, this Privacy Policy will be updated accordingly.

Verso is a Shopify application that helps shoppers discover, compare and understand products available in a merchant's Shopify store.

To provide the service, Verso processes limited information from Shopify stores and shopper interactions.

Merchant and store information

When a Shopify merchant installs Verso, we may process and store:

• Shopify store domain and store identifier
• Shopify access credentials required to operate the app
• Installation and connection status
• Verso configuration and assistant settings
• Product catalog information made available through Shopify
• Subscription and plan status (billing itself is handled by Shopify)
• AI usage counts needed to operate plan allowances
• Limited technical and operational timestamps

Verso currently requests the Shopify read_products permission. It does not request access to customer accounts, orders, customer email addresses, shipping addresses or payment information.

Shopper interactions

When a shopper uses the Verso shopping assistant, their message and relevant conversation context are processed to generate a response.

Verso does not intentionally store shopper conversation histories in its application database.

To give merchants insight into how the assistant performs, Verso stores aggregated and pseudonymous usage events — such as assistant opens, questions asked, products shown or clicked, and add-to-cart actions — together with a random session identifier. These events are not linked to a shopper's identity, account or contact details.

Conversation information may be processed temporarily by our hosting infrastructure and AI service providers in order to generate the requested response.

Shoppers should not submit sensitive personal information through the shopping assistant.

Verso uses third-party infrastructure and AI service providers to process shopper requests and generate responses.

These providers may process the information necessary to provide the service on our behalf.

We may change infrastructure or AI providers over time. We require service providers to handle information only as necessary to provide and secure the Verso service.

Verso reads product information from the merchant's Shopify catalog in order to answer shopper questions and provide recommendations.

This may include information such as:

• Product names and descriptions
• Prices
• Variants and options
• Product images
• Availability
• Tags and product metadata made available to Verso

Verso uses this information only to provide the shopping-assistant functionality and related merchant features.

Verso collects first-party usage analytics for the merchant — assistant usage, product interactions and performance insights — shown in the merchant's Verso admin. These analytics use random session identifiers and do not identify individual shoppers.

Verso currently does not operate additional advertising trackers or behavioral advertising systems.

Our hosting, Shopify and infrastructure providers may create normal technical logs necessary for security, reliability, debugging and operation of the service.

We do not sell personal information to advertisers.

Information processed by Verso is used to:

• Provide and maintain the Shopify application
• Answer shopper questions
• Retrieve and recommend relevant products
• Provide merchant configuration and store integration
• Secure the service
• Diagnose technical problems
• Comply with legal and Shopify platform requirements

We do not use merchant or shopper information for unrelated advertising purposes.

Merchant configuration and store connection information may be retained while Verso is installed and required to provide the service.

When a merchant uninstalls Verso, the app stops using the store's Shopify access credential.

Store information is deleted or redacted in accordance with Shopify's app-uninstallation and privacy-compliance processes, including Shopify's shop/redact requests.

Shopper conversation history is not intentionally persisted in Verso's application database. Aggregated usage events and AI usage counts may be retained while needed for merchant reporting, plan allowances and service operation.

Technical logs may be retained for a limited period where necessary for security, debugging or service operation.

Verso supports Shopify's required privacy and data-protection request mechanisms, including:

• Customer data requests
• Customer data redaction requests
• Shop data redaction requests

Because Verso currently does not store Shopify customer profiles or shopper conversation histories in its application database, there may be little or no customer-specific data for Verso to return or delete.

We may share information with service providers only where necessary to operate Verso, including:

• Shopify
• Cloud hosting and database providers
• AI and model infrastructure providers
• Technical infrastructure and security providers

We may also disclose information where required by law.

We do not sell merchant or shopper personal information.

Service providers used by Verso may process information in countries outside Bulgaria or the European Economic Area.

Where required, appropriate safeguards are used for international transfers of personal information.

Depending on applicable law, individuals may have rights concerning their personal information, including the right to:

• Request access to their information
• Request correction of inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Lodge a complaint with an applicable data-protection authority

To make a privacy request concerning Verso, contact aigentstart@gmail.com.

Shopper requests concerning information held directly by a Shopify merchant should normally be directed to that merchant first.

We use reasonable technical and organizational measures designed to protect information processed by Verso.

Shopify access credentials and other backend secrets are not intentionally exposed to storefront shoppers or merchant browsers.

No online service can guarantee absolute security.

Verso is intended to support online shopping experiences and is not specifically designed for use by children.

Merchants remain responsible for ensuring that their stores comply with applicable age and consumer-protection requirements.

We may update this Privacy Policy as Verso develops, including when we change service providers, data practices or the legal entity operating the service.

The updated version will be published on this page with a revised "Last updated" date.